Once the project is operational, the client will have an account manager who will be the single point of contact for all issues and questions. The account manager will provide regular reports (weekly or monthly) regarding the progress of the program. In addition to regular reports, the account manager will have a quarterly business review to summarize the findings of the work done in the previous quarter and understand the future direction of the client. This ensures that BSI is completely aligned with its clients and puts appropriate resources in place for clients growth needs.